Welcome to ProlabExpress.com. We are located at 4317 Airwest Drive SE Kentwood, MI 49512. These Terms and Conditions of Use govern your use of ProlabExpress.com services. Your use of these services constitutes acceptance of the Terms and Conditions of Use and creates a binding agreement. If you do not accept these terms, do not use this website. Please check these Terms and Conditions of Use frequently, as we may from time to time make changes to the Terms and Conditions of Use. The most up-to-date version of these Terms and Conditions of Use will be available for your review on the website. Amendments to both the Terms and Conditions of Use as well as other website content, including pricing, will become effective at the time they are posted on this website. Your continued use of the website after amendments are posted will constitute your acceptance of such amendments. We may at any time modify or discontinue any aspect or component of the website. You must be 18 years or older to use ProlabExpress.com.

In connection with opening your user account, you will either designate or receive a user password that, combined with your email address, you can use to establish your identity when you login to use ProlabExpress.com. You agree (i) to provide accurate and complete information when opening a User Account; (ii) to update your information as necessary so it remains accurate and complete; (iii) you are not employed, directly or indirectly, by a business that provides substantially the same products and services as ProlabExpress.com; and (iv) not to impersonate any other person, operate under an alias, or otherwise conceal your identity.

The right to use the services and functions of a user account on the website is limited to you as the party enrolling and those authorized persons to whom you give your personal password and email address. You are responsible for safeguarding your email address and password and agree to hold ProlabExpress.com, its parent, subsidiaries, and agents harmless from any claims resulting from improper use of your password. You agree to be responsible for all acts or omissions with respect to access to or use of a user account by any person using your password or email address. Please contact us immediately if you believe the security of your account has been compromised.

1. Credit/Payment Terms
Orders are paid at the time of submission by credit card, which is authorized and charged at the time you place the order. We accept Visa, MasterCard, and American Express. If additional charges are to be applied that are not listed on the website, we will notify you via email or phone prior to shipping your order. Charges are processed securely through 3rd party payment processor Stripe and will appear as our parent company "CORPORATE COLOR" or "CORP COLOR" on your statement.

2. In-House Times
Our goal is to ship most orders promptly while still maintaining our high quality standards. Decor products have a longer turn-around time and will vary from 3 to 6 business days or longer. Delivery times may vary based on seasonality and special circumstances.

3. Sales Tax
All sales within Michigan are subject to 6% sales tax. It is the responsibility of the customer to provide a tax-exempt number before ordering to avoid sales tax charges.

4. Hours of Operation
Normal business hours are Monday through Friday, 8:30am - 5:00pm EDT. Subject to change at company's discretion.

5. Paper
Digital Photographic Paper - ProlabExpress.com® prints offer Red River or Breathing Color professional digital photographic and art papers. Surfaces include Satin, Glossy, Matte, and Metallic.

6. Limits of Liability
ProlabExpress.com® will take every precaution to ensure proper handling of any file submitted, however we assume no liability for loss of submitted files. ProlabExpress.com® is not responsible for loss, damage, or delay in shipment caused by parcel carriers. Tracking numbers are only valid for 90 days for FedEx deliveries and 120 days for USPS and UPS deliveries. After that, we offer no guarantee on the delivery of the products if contacted after those timeframes. 

 7. Remakes
Within 14 days of receipt of the order, contact our customer service representatives if there is an error with the order or damage during shipping. After the 14 day period, it is at the discretion of our customer service representatives if a remake will be processed and/or if there will be a fee.

If a shipment appears to be lost, a claim must be filed in the window of after 20 days of initial shipping date for domestic and 40 days for International orders and before 45 days for domestic and 65 days for international orders. We will then file a claim with the carrier and determine how to proceed with a remake. Lost shipment remake orders may charge a fee to proceed forward depending on product lost in shipment and the outcome of the lost shipment claim from the carrier.

Material manufacturing techniques change from time to time. Papers, inks, substrates, and laminates used in the lab are subject to those changes. As such, we cannot guarantee that prints today will exactly match prints produced in the past.

ProlabExpress.com® is committed to the success of each professional photographer. As a professional lab, our job is to provide the highest quality output possible; that process starts with your files. Before placing your order, make sure you have adequate resolution for the sizes to be printed and that any cropping, text, paper, mounting, and finishes are correct. The ROES Web interface will give a "caution" symbol when an image is under or over resolution for the product size selected. We cannot be responsible for poor exposure, color, or insufficient resolution.

All remakes are shipped using the carrier of choice at the discretion of ProlabExpress.com®. Upgraded shipping is available, but additional charges will be incurred.

8. Copyright
ProlabExpress.com® complies with all copyright laws. We vigorously work to protect the ownership rights of the copyright holder and will not knowingly copy, scan, or reproduce photographs that are copyrighted or bear a studio name without the written consent of the photographer, studio or trademark holder. If quality control discovers a copyright violation, we will contact you for a release prior to shipping the work. If no proper release is provided within 48 hours, the order will not ship, the prints will be destroyed, and there will be no refund for the order.

Images that are fully generated using artificial intelligence (AI) tools such as Stable Diffusion and Midjourney are not permitted to be printed here at ProLabExpress. These tools are known to have unauthorized use of copyrighted data. Images that we deem to appear to be generated entirely with an AI tool, the order can be cancelled with no refund at our discretion if copyright cannot be proven. Original images that are enhanced using AI tools such as those that are available in Adobe's Creative Cloud suite are permitted due to the disclosure of the content used for the generation. For more information on the harmful effects AI generated images have on the creative industry and the copyright legality, please read these articles here and here.

9. Privacy
Other than as set forth herein, we will not disclose your personal information to third parties without your written consent (which consent may be obtained electronically, such as by e-mail), unless we reasonably believe that the disclosure is essential to the conduct of ProlabExpress.com®'s business, including but not limited to where such disclosure is necessary to (i) comply with the law, (ii) collect unpaid amounts due ProlabExpress.com®, its subsidiaries, parent or agents, (iii) enable ProlabExpress.com® employees, agents or consultants to provide service and to otherwise perform their duties,(iv) comply with interchange functions, (v) obtain and provide credit reporting information, or (vi) resolve customer disputes or inquiries. We do not provide your personal information to third parties for the purpose of telemarketing, e-mail, or direct mail solicitation, nor do we retain your credit card number on file.

10. Website Content
All content on the website is the copyrighted property of ProlabExpress.com® and its parent, CorporateColor Services, Inc. Content contained in the website may not be reproduced, modified, edited, distributed, republished, downloaded, displayed, posted, sold, or transmitted (in whole or in part) in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without the express prior written permission of ProlabExpress.com® and CorporateColor Services, Inc.

11. Canceling Orders
ProlabExpress® ROES Ordering System - You may cancel an order on the ProlabExpress® ROES ordering system provided the order has not already been printed. To cancel an order, contact Customer Service with the order details. Customer Service will verify that the order has not been printed. Charged may not be refunded if the order has been completed.

12. Boutique Packaging
Different print sizes may be packaged together in a single box. Orders for Boutique Packaging should be a unique, separate order. The package size may vary depending on contents. Available for 11x14 and smaller prints only. If a Boutique Package order is received that has a combination of eligible and ineligible products/sizes, those eligible products/sizes will be Boutique Packaged and the ineligible products/sizes will be packaged using our conventional packaging. If more than three Boutique Packaging boxes are necessary to complete your order, there will be a $3.00 charge for each additional box. Drop shipped Boutique Packaging orders cannot contain ineligible products/sizes.

Updated January 29, 2024


Monday – Friday
8:30am to 5:00pm