HELP & FAQ

The color of my prints look off from what I saw on my monitor, what do I do to fix this?

We highly recommend using a monitor calibration kit to get the best output for your prints. We recommend devices from X-Rite or Datacolor. You can find these in most computer stores or online at Amazon or B&H Photo by searching “monitor calibration devices.”

If you do not have access to a kit, Windows and macOS has built-in calibration software to help. The manual adjustments do not guarantee  that the display is color accurate, but it can be used as a good starting point.

  • Go to Start -> PC Settings -> System -> Display.
  • Scroll down to “Advance Display Settings” and click on it.
  • Click on “Display Adapter Properties”
  • Select the “Color Management” tab and click on the “Color Management…” button.
  • Go to the “Advance” tab and click on the “Calibrate Display” button near the bottom.
  • Follow the step-by-step instructions to calibrate your display properly.

If you’re using a Mac laptop or desktop without an external monitor, make sure to use the best profile for the factory display.

  • Go to System Preferences -> Display -> Color
  • Make sure “Color LCD” or “Display P3” is selected.
  • “Display P3” will only be available to newer Mac systems available after 2016.
  • Make sure “Night Shift” is shut off, otherwise it could cause a warmer or cooler cast to appear on your display during the day/evenings.
  • External monitors will need to be calibrated to match using either the built-in software under the “Color” tab or by a calibration kit.

 

Where do I download the ROES Desktop App?

Click here to download the ROES Desktop App.

 

What is the difference between ordering through the website or ordering with the ROES desktop application?

ROES Desktop:

  • Downloaded and installed on your computer as an application.
  • No file limitation (can upload and view more than 100 images at a time).
  • Multiple folders of images can be loaded at once.
  • The software remembers the last folder(s) of images that were loaded.
  • Ability to save orders, carts, and re-open previously uploaded orders.
  • Designer tools are available.
  • Image file names are viewable in the cart.
  • Books and press products are available.
  • Cannot order products from multiple catalogs.

ROES Web (ProlabExpress website ordering):

  • Runs within your browser.
  • Files are limited to 100 per load, can load multiple sets of 100.
  • A single folder of images can be loaded.
  • The software remembers folder of images (As long as browser remains open).
  • Products from multiple catalogs can be ordered together.
  • Credit card ordering only.

 

I’m having issues with ROES on a Mac. What can I do?

Please click here to download instructions for Mac OS 10.13 or earlier.

 

Why does my order default to $15?

We offer free shipping on all items up to 16″ x 20″. To accommodate for this feature, ProLab Express has a minimum order amount of $15. If your order is less than $15, the cart will add the difference to total $15.

 

Does ProLab Express provide a drop ship option?

Yes, you can find the drop ship option in the shopping cart.

 

Can I upgrade my shipping?

Yes, please send us an email at customer.service@prolabexpress.com with your order number and expected delivery date. We will get back to you with available options.

 

Where is GRI (Grand River Imaging) Event Publishing?

GRI is no longer available at this time.

 

What happened to LambdaForLess and prints larger than 30″ wide?

Due to updated equipment needs, we no longer are able to offer large photographic prints at our facility any wider than 30″ in the short dimension. Please contact customer service for more information about alternatives.

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